Because our products are handcrafted and bespoke, all sales are final and we cannot accept returns or exchanges. Orders may only be canceled within 10 business days of payment. Canceled orders paid with a credit card will incur a 5% transaction fee to cover credit card processing costs.
"To Be Determined" (TBD) items require confirmation within 10 business days of payment date. Our products are handcrafted and made to order, so any missing information prevents us from starting production. In an effort to help your project move forward we allow your lead to start with TBD order information pending. However, if your TBD selections are not confirmed within 10 business days of payment your lead will be extended until TBD items are confirmed.
Inspect contents immediately upon receipt of order. Damages must be reported within 15 days of receipt.
For international order, any additional charges regarding customs, import tax, VAT is not included.
